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Brand Promise

“Ask for Anything and Get the Best Importing Choice that are good for your INDUSTRY, PLANET and WALLET”
… It’s why we work harder than anyone as we know that dealing with new suppliers can bring worries – especially when it comes to sourcing products overseas. You may have many concerns including delivery time, quality and price.
That’s why, when you become a client of Impexify, we give you a 10-Point Promise. This gives you confidence and peace of mind that you will receive quality products, on time and at the best possible price.
We’re so certain of it that we’re proud to make you our 10 promises:
  • Quality Goods : We promise to provide you with quality goods which are manufactured to your exact specifications. We can arrange for an independent third-party quality inspection of your goods before they leave the factory. We only work with manufacturers who have recognized quality certifications including ISO9001 / 2, etc.
  • Independent Sourcing : As independent sourcing specialists, we promise that Impexify have no affiliation with any specific manufacturing companies. Being independent ensures that our clients receive competitive quotes, quality products and real value for money.
  • Trusted Manufacturers : We promise to only source products from trusted manufacturers. Our sourcing team visits every factory that we deal with, in person, to ensure that they have the capacity, skills and experience to provide your goods on time and in accordance with your specification.  Upon request, we can provide you with a certificate of authorisation from the manufacturer of the goods. This certificate provides evidence that Impexify are authorised to supply goods from that manufacturer.
  • Confidentiality : We promise that all of your business dealings with Impexify will be treated with strict confidence. We offer our clients a Non-disclosure Agreement. This gives you peace of mind that your supply source is kept confidential.
  • Personal Contact : We promise that you will always get to speak to your account manager who can deal with your enquiry in person. We work closely with our clients to ensure that they get personal care, and attention to detail. We always supply our mobile numbers so we can be contacted at a time which suits you.
  • Professional Approach : We promise to handle all of your business in a professional manner. Our experience, knowledge and training helps to ensure that you receive a quality service from a firm of trusted business professionals.
  • Business Credentials : We promise to treat you, our valued customer with upmost respect that you deserve. You are the reason we are in business and we will do our best to deal with your queries on time and in a professional manner
  • Customer Focus : As a partner, we believe that the best way to measure our success is by the success of our customers. We are committed to developing long-term partnerships to better understand our customers’ businesses and respond to their needs.
  • Secure Shipping : We promise to do everything possible to ensure that your goods are transported securely from INDIA to you. All shipments come with a Bill of Lading, providing you with evidence of a valid contract of carriage. All shipments will include a full set of documents including Certificate of Origin, Detailed Packing List and a Detailed Invoice. All shipping documents are stamped and signed by Impexify.
  • Insurance : We promise to do everything possible to ensure that your goods are delivered to you in good condition. With Cost, Insurance & Freight (CIF) your goods are fully insured against damage and loss. You also have the option to make your own shipping arrangements via FOB terms.
This is the promise that we give to you. If you ever think we have broken our promise to you, please don’t hesitate to contact us
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